In 2009, Reed Hastings, the CEO of Netflix, posted a hugely popular slide deck on their culture. In it, he wrote that many companies have nice sounding value statements displayed in the lobby such as: integrity, communication, respect and excellence (which is what Enron had on their walls). The *actual* company values, as opposed to the nice-sounding values, are shown by who gets rewarded, promoted or let go.
Actual company values are the behaviors and skills that are valued in fellow employees. We agree.
At ExtensionEngine, our business is built upon five core values: relationships, knowledge, honesty, transparency and results. Our leadership, the mission we’re carrying out, the milestones we’ve achieved, and the way we work have been and continue to be defined by these values.
Relationships are the way in which people, concepts and things are connected. Our connections, our relationships are the most valuable “things” we own. Relationships must be built and nurtured. At ExtensionEngine, the first thing and the last thing we address in any decision, is its impact on our relationships. Client relationships are really important to us, but so are relationships with our internal team, their families, our partners and the community we live in.
Knowledge is the main currency in our business and lives and we value both the creation and sharing of knowledge. We love open, but understand that not everything can be free. We are continuously learning new things and practicing old things. At rest, we are learning.
Honesty is when we reveal the truth that we feel needs to be known. We are honest in all our activities.
Transparency is when others can see for themselves the truths they feel they need to know.
However well-intentioned we feel we are, and however honest we are, we will not succeed in revealing what others want to know.
On the other hand, transparency alone doesn’t ensure that people learn what they need to learn. They can look anywhere, but they might not know where to look.
When we have honesty and transparency together interactively, that’s when we are at our best.
A result is a consequence, effect or outcome of something. Good or bad, results are the ultimate arbiter of accomplishment. They are the trophies of success and the reminders of past failures. They are our measuring stick. We seek great results in everything we do. At ExtensionEngine, to be a GSD is a badge of honor.
These five values are the foundation of everything we do at ExtensionEngine: hiring, training, sales and delivery. Everything.